Whether it’s complications with design, or changes in your financial situation, we get that things can change. If you ordered a Revel Woods floor, you can cancel that order anytime, and for any reason before the order ships for a full refund. If the order has shipped, but has not been delivered, please contact us and we can cancel the delivery and ship it back, but for a small restocking fee.
If you want to change your order to a different floor, please note the shipping and delivery dates were calculated based on the floor you originally ordered, when you ordered it, we cannot guarantee the same delivery date.
Once the floor has been delivered things get a little more complicated. Please see our detailed return policy (https://revelwoods.com/legal) for more information.
Samples are non-returnable.